Terms and conditions

1. Definitions

2. Prices of the services

3. Procedure of developing Web Based Solution (website)

4. Rights of the Customer

5. Obligations of the Customer

The Customer is obliged:

6. Responsibility of Provider and Customer

7. Rights of the Provider

8. Obligations of the Provider

9. Site Usage

10. Site maintenance

11. Cancellation by the Customer

The Provider informs the Customers-consumers that under Art. 50 of the Law on Consumer Protection, the consumer is entitled on an equal footing to cancel the contract from distance or outside of the business premises within 14 days from the date of signing the contract. In such case, when the service of the Provider is a digital content that is not transferred by a physical medium, based on art. 57 pt. 13 of the Law on Consumer Protection, consumers do not have the right to withdraw from the contract as per Art. 50 of the Consumer Protection Act in reference to contracts for provisioning digital content that is not transferred on a physical medium and whose performance has begun, with the explicit agreement of the consumer (Customer).The Customer declares his/her explicit consent and accepts that after starting to use the service, he/she loses his/her right of withdrawal, regardless of the fact if the Customer himself/herself has employed the service or not. The Customer gives his/her explicit prior agreement and accepts the execution of the contract to start before the deadline of exercising the right of withdrawal. The Customer understands that by agreeing to start the execution of the contract, he/she will lose his/her right of withdrawal. Before starting the service, the Customer, who has the status of a consumer under the Law on Consumer Protection, has the right to withdraw from this contract without giving any reasons for that not later than 14 days after the order of the service was made. The cancellation is done by sending a message to support@qlibra.com from the same email the Customer has used to register in the system. The withdrawal period is 14 days from the date of the service order. In order to exercise the right of withdrawal, the Customer should notify the Provider of his/her decision to withdraw from the contract with an unequivocal statement through a letter, sent by e-mail. The services are activated upon payment, therefore the Provider is not obliged to return the paid service. If refund is due by law, the Provider will perform the refund, by using the same payment method, used by the Customer at the initial transaction. Eventual costs for the incoming transfers or losses from the exchange rates, as well as commissions charged by the bank, are borne by the Customer himself/herself. If the Customer withdraws from this contract after the start of a service, the Provider will not recover any payments received from the Customer. The Customer has no right to claim any damages or compensation, refund of the whole or part of the amount. The responsibility of proving the duly exercise right of withdrawal lies with the Customer. 

12. Personal data

The Provider is an operator of personal data, registered under the Law on Protection of Personal Data. The Provider is obliged to exercise reasonable care to protect the personal data and not to distribute, sell or provide to third parties the personal data of his Customers, unless it is necessary for the activities of the Provider or required by a competent authority, as required by law.

13. Termination of service

14. Submission of reclamations, complaints and appeals

15. Copyrights and other intellectual property rights

16. Changes in the platform

The Provider has the right at any time to make changes and improvements of the platform, as well as the form and content of the services provided, unless they violate the basic functions of the Web Based Software.

17. Communication with the Customer

18. Information and agreement

19. Notifications

Unless explicitly stated otherwise, all notifications are sent to the contact address announced on a prominent place in qLibra CMS.com and respectively on the e-mail or contact address of the Customer.

20. Visitors Information

21. Partial invalidity

Invalidity of separate texts of these General Terms and Conditions do not result in invalidity of the full General Terms and Conditions.

22. Other terms and conditions

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